PRIVACY AND SHIPPING INFORMATION

Customer Service Hours

Our hours are from 8:00 am-5:00 pm CST Monday - Friday.
You can call us free at 630-492-0591 or e-mail us, we will get back to you within 24 hours.

YOUR PRIVACY PROTECTION


PondWorks Etc. believes that any personal information that can identify you should be kept private. We do not give or sell names or other pertinent information about our online or telephone customers to third parties.
You can visit our web site without telling us who you are or give any personal information  about yourself.
We do however need to request a mailing address, telephone number, an email address, for the purpose of invoicing,order processing, and shipment tracking all done with strictly protecting your privacy.
Your credit card information is securely processed through ManagerCart and First Data. 

SHIPPING


Free Shipping
Items marked as Free Shipping, UPS shipping is free, but the handling (container and costs to package) is not free.

Returns and Warranty
All returns must be pre authorized by Pondworks Etc. and receive a return authorized number (RA#) before shipping back. All returned products, including warranty pumps, must be shipped back at the customers expense. We stand behind all our products and will make every effort to satisfy our customers.

Damaged/Loss Shipment
Most of Pondworks Etc. products will ship UPS. or by common carrier.
Please inspect every order before signing your delivery receipt. Signed delivery receipts are proof that your shipment has arrived “complete without damage/loss”. You may refuse your shipment if it has been damaged/loss in transit without penalty. Claims will not be paid if the delivery receipt is signed “complete without damage/loss”. Please report any damage/loss within 24 hours.

Standard Truck Freight Shipments
Extra Shipping Expenses
Minimum truck freight charges are $90. Pondworks Etc. must be notified if an order is being shipped to a residential address. Someone capable of unloading a freight shipment must be present to unload and inspect the delivery. Appointments for delivery can be arranged; a $25. fee will apply. Commercial deliveries are defined by the presence of a loading dock. .  Re-deliveries will carry a fee of $25. Any additional fees due to shipment refusal will be the customers responsibility. Please be aware of these requirements when placing your order.

SPECIAL PAYMENT REQUIREMENTS

For large quanity orders email us at before ordering.
Payment is accepted in US currency only.


SALES TAX

A 7% sales tax will be charged on orders that list Illinois as the billing address.


See our Site Map for all of our garden pond products.